Like all great partnerships, trust is key. With an established laboratory already containing a wide range of equipment from James Heal, Hohenstein knew that they could trust our products and rely on our instruments to perform time after time.
From the TruBurst bursting strength tester and FlexiBurn flammability tester, to instruments for colour fastness testing such as Crockmaster and Perspirometers, James Heal have a long established relationship of providing testing solutions for the Hohenstein Group's laboratories.
Background
Headquartered in a more than 400 year old castle, the Hohenstein Group is a world-leading research and testing facility for the textile and clothing industry and commercial textile care as well as related branches. Internationally renowned, the privately owned and family-run company is a beacon for excellence, offering testing, certification and research on all aspects of textiles. With a reputation for providing services of the highest quality and over 4,500 customers worldwide, only the best will do for the Hohenstein Group.
So when Hohenstein was recently looking to expand their laboratory capabilities they contacted James Heal for assistance.
Hohenstein Institute"More than just making the best instruments, James Heal offer unrivalled customer service by working in partnership with their customers. We know that we can rely on their support and advice."
A service partnership
As well as having confidence in our instruments, Hohenstein also knows that they can trust our advice and support system.
Our presence in Germany offers local support and expertise in this long-standing partnership. This, coupled with the technical expertise of a highly skilled and knowledgeable workforce at our headquarters, including industry experts and technical committee members, means James Heal offer first class support.
"We work hard to understand customer requirements exactly, so that we know the products we offer are the perfect fit", explains Peter Goodwin, Head of Technical. "The Hohenstein Group required increased capability in abrasion and pilling testing, and so the Martindale 909 was the ideal addition to their laboratory. This incredibly versatile instrument exceeds the requirements of all known international Standards and retailers' test methods."
Available with a wide range of tooling, we were able to offer Hohenstein everything needed to meet their testing needs, along with the benefits of a machine designed with the user in mind. Easy access to every one of the nine stations means that the time it takes to load and unload samples is reduced. "The user-friendly control panel minimises the risk of errors and accelerates the testing process," added Peter.
Hohenstein InstituteThe Martindale perfectly meets our requirements. It's well built, user-friendly and is, in our opinion, the best on the market
Peter Goodwin, James Heal"The Hohenstein Group is just one of many prestigious organisations that trust James Heal to deliver on quality, support and expertise."
Passionate about testing excellence
Never satisfied with the ordinary, we continue to work in partnership with our customers, so that we can provide extraordinary testing solutions. We strive to exceed customer expectations, and are able to offer custom solutions to solve testing issues.
The Hohenstein Group is just one of many prestigious organisations that trust James Heal to deliver on quality, support and expertise.
